Running a funeral home takes the right type of people to keep the business running smoothly while serving a particularly sensitive customer base. Payments can be difficult to talk about during the funeral planning process, which is why it should be the most seamless aspect of your business.
A big part of serving your customers better involves reducing friction points. Those points of contention can be anything from not being able to accept the type of payment methods your customer prefers to payments rejected for unnecessary reasons. Glitches during this process can add undue stress to an already delicate interaction. Finding the right payment processing services for your funeral home can alleviate these problems.
Look for Flexibility and Adaptability
Your payments provider needs to be able to serve your customer’s needs for today and tomorrow. This means being able to accept a variety of payment methods and through a variety of technologies. Instead of having to rely on a clunky, old-school point-of-sale system that adds an extra layer of friction, find a processing partner that makes the payment process nearly invisible.
Look for a partner that allows you to accept payments everywhere with integrated omnichannel solutions so you connect your payments and billing process in one easy-to-use platform. Flexibility is important in helping your business’ payment processes adapt to new technologies as they enter the market. Keeping your payment processing operations functional is also about future-proofing your solutions to meet today and tomorrow’s needs.
Keep Security Top of Mind
There’s nothing more frustrating than having to deal with a customer data breach. Data breaches are costly to any businesses in terms of money, time and customer impact. Particularly for funeral home owners who already deal with enough payment and customer sensitivities, protecting payment credentials is critical. The right payment processing service checks off the necessary security boxes to protect you and your customers.
The right payment processing services offer payment security technology that tokenizes payment data, along with end-to-end encryption to proactively prevent fraud. In today’s world that’s filled with data breaches regularly, it’s important to find a payment processing partner that helps your business follow regulatory compliance regulations to keep your business PCI compliant and EMV certified. These complex terms aren’t ones worth worrying about yourselves — leave it to the payment processing experts. Find a partner that has the latest security features to offer comprehensive protection that continues to get more sophisticated as market threats evolve.
Consider Customer Service
Your customers don’t have time to wait because of a system glitch. Find a partner that provides 24/7 tech support and practical assistance quickly and efficiently. Your payment services provider should consider themselves both part of your payments and customer service team. Having a reliable customer service to turn to can help you serve your customers better, which can help make the interaction smoother altogether.
In addition to supporting your everyday business activities, and your customers, find a payment processing partner that can support your services. Your processing solutions should be custom-built to support the individual. Find processing products that are built to be scalable to grow with your business. The best way to achieve top-notch customer service is to find a small processing partner with big potential that can personally serve you at a moment’s notice.
Seek Simplicity and Accessibility
Payment processing is complicated, but you shouldn’t have to worry about that. Find a payment processing partner that proves they can deliver your business efficient, cost-effective tools built for speed and simplicity. From solution integration, payment reconciliation and everyday billing, payment processing today should be all about simplicity
Accessibility should be another consideration. The right payment processing partner makes your customer data accessible for when you need it. Look for features such as cloud-based analytics accessible from anywhere on any device with insights into your payment activity. This feature allows your business to learn how and when their payments are posting across their system. Knowing when payments are posted, and how payments are flowing across your accounts is a critical aspect of keeping your business operating. That doesn’t mean it has to be a feature you should constantly be thinking of. Find a system that keeps this process seamless for your team.
